University of California Irvine

Models for Training Trainers on the Internet

Collette C. Ford
Lorelei Tanji

UCI Training Models

Without Infrastructure

But first, we must provide some background information on the UCI infrastructure or these models would be meaningless.

UCI Infrastructure

Students
StatusNumber of students
Undergraduates 13,833
Graduates 2,277
Masters 757
Doctoral 1,520
Total Students 16,110

UCI Infrastructure

Employees
StatusNumber of employees
Academics 2,351
Career Staff 2,629
Total 5,758

UCI Infrastructure

Collections
MaterialNumber of voumes
Monographs 1,500,000
Serials 17,500

UCI Infrastructure

Library Staff
Staff FTE
44 Librarian FTE
103 Staff FTE
bb2>UCI Infrastructure

UCI Library’s Administration

This effort resulted in:

The UCI Library in 1999: Looking to our Electronic Future

Describes our vision of the future UCI Library

The UCI Library in 1999: Looking to our Electronic Future

This vision states that the Libraries, in partnership with the campus, will radically improve their electronic services to promote and support excellence in teaching and research at UCI

ELIT: The Electronic Library Initiative Team

Appointed in February 1994; given top priority in 1994/95

ELIT: The Electronic Library Initiative Team

Included Library staff members and a representative from the Office of Academic Computing:

ELIT: The Electronic Library Initiative Team

Responsible for considering the overall framework of UCI’s Electronic Library Initiative reviewing or initiating potential projects that contribute to the development of the Electronic Library Initiative

ELIT: The Electronic Library Initiative Team

The Team was given broad authority to fulfill its responsibilities, including:

ELIT: The Electronic Library Initiative Team

The Team was given broad authority to fulfill its responsibilities, including

ELIT: The Electronic Library Initiative Team

Four projects that were under way fell within the purview of the ELIT:

Start-Up Model

Start-up Model

Objective: Expand/optimize our use of electronic resources through the Internet to enhance our support of research and instruction by faculty, staff, and students.

Start-up Model - Goals

Short-term goals:

Start-up Model - Goals

Long-term goals:

X Terminal Committee Members- Start-up Model

Mission - Explore & Train

  1. Learn about the Internet and train each other.
  2. Develop a training program for library staff.
  3. Develop a training program for campus faculty/students/staff.
  4. Make the Web available in the Libraries to UCI users.
  5. Plan for the integration of Internet resources into UCI Libraries services/programs.

      Timeline

      • December - Committee formed
      • January - X terminals on desktops
      • Jan/Feb - Explore & experiment
      • March 9 - 1st phase training to staff
      • March 21 - Develop workshop homepage
      • March/April - 2nd phase training to staff
      • April 4 - X terms on reference & info desks
      • May - Workshops offered; Xterms in library lobby for free use to UCI users

      User Guides

      • Login instructions
      • Basic X Terminal & Mosaic Instructions
      • FAQs
      • Help Information
      • Internet classes
      • Internet books on reserve

      Benchmarks accomplished

      • Introduced windows environment & Internet searching to the library staff.
      • Increased use of Internet sources for reference and information services.
      • Offered instruction on Internet searching to the UCI community
      • Gave us experience in digitizing images on a small scale.
      • Provided the Libraries with new opportunities to function as electronic information organizers, providers, and consultants.

      Staff Training - Topics covered

      • Basic UNIX commands
      • Background info on networks ¶ servers
      • Multitasking/ windows
      • Mosaic features
      • Cut & paste techniques
      • Online help
      • Internet searching techniques
      • Listservs

        Faculty/Student Training

        • OAC Training Labs
        • Basic computer skills & Internet navigation skills

        Training Statistics

        Library Staff

        • 80 library staff

        UCI Community

        • 23 Faculty
        • 35 Staff
        • 16 Graduate students
        • 11 Undergraduates

        Summary: Start-up Model

        • Partnership effort: loan of equipment from OAC and some technical support
        • Librarians gained skills in computers & Internet
        • Subject-specific Internet workshops--taught by subject specialist librarians (reference & bibliographers)
        • Homepage as an instructional tool
        • Minimal costs other than staff time

        Integrative Model

        Information Superhighway Workshop
        • Internet Navigation
        • Local OPAC (Antpac)
        • UC Systemwide Databases [Melvyl (R)]

        Integrative Model - Members from Instruction Teams

        • Kay Collins (Government Information)
        • Collette Ford (Main Library)
        • Kathryn Kjaer (Science Library)
        • Cathy Palmer (Main Library)
        • Carol Womack (Main Library)
        • Angela Yang (Main Library)

        Benefits to Integration

        Some of the benefits were:
        • We could offer more workshops; generic workshops did not require subject expertise
        • Internet workshops mainstreamed into BI Services
        • Reached a larger audience
        • Minimal instruction on computer skills compared to start-up model

        Peer Student Trainer Model

        Student Educational Electronic Access Program (SEEA) Objective: Email training to all students.

        Peer Student Trainer Model

        • Workshops taught by librarians and library assistants initially, and then by Peer Information Trainers (PITs students)
        • Over 700 students trained on email during Fall Quarter 1995

        SEEA Task Force Members

        • Pat Lovett (Leader)
        • Linda Murphy
        • Cathy Palmer
        • Angela Yang
        • Steve Franklin (Office of Academic Computing)

        Costs of Peer Training Program

        Student Payroll: (138 hrs x $7.00/hr) $966.00
        Campus newspaper ad: $161.20
        Photocopying: $313.00
        TOTAL: $1440.20

        Summary: Peer Student Trainers Model

        • Used students as peer trainers.
        • Developed a packaged presentation (script & handouts) for student trainers.
        • Student costs funded by campus grant for instructional development ($1440), plus library staff time
        • Partnership with OAC for technical support
        • Training helped publicize other workshops

        Key Contacts Model

        • Model for training departmental/unit trainers
        • Decentralized and immediate training
        • Triage approach--training, communication, and technical support

        Key Contacts Model

        Responsibilities of Departmental Key Contacts:
        • To answer basic questions within the key contact’s unit/department
        • To provide first level help and technical support
        • To provide basic training
        • To serve as a communication link with the Library Information Systems Department

        Key Contacts - Training Materials

        • Introduction to the Internet and FTP/Telnet
        • Introduction to HTML
        • Netscape Pull-down Menus
        • Microsoft Office Information
        • Beginning WordPerfect
        • Advanced WordPerfect
        • Introduction to Unix

        Summary: Key Contacts Model

        • Triage system
        • Departmental contacts and trainers
        • Training materials on the Web

        Learning Team Model

        CHARGE:
        1. Help determine the goals & priorities for learning.
        2. Serve as a clearinghouse for information about learning opportunities.
        3. Coordinate communication about learning.
        4. Create & sponsor learning activities for library staff.

        Learning Team Members

        • Susan Lessick (Team Leader)
        • Lavina D. Blossom
        • Judy Kaufman (AUL Personnel)
        • Colby Mariva Riggs
        • Jeffrey H. Schneidewind
        • Elizabeth Stinson
        • Carol Z. Womack

        Learning Team Objectives

        • Mission Statement
        • Needs Assessment
        • Communication and Learning Page
        • Library Learning Programs
        • Library Mentor Program and Contact List
        • Learning Library
        • Partner with other Library Learning Groups

        Learning Team--Mission Statement

        The Learning Team is committed to developing a learning culture at the UCI Libraries that helps employees become more:
        • Productive
        • Innovative
        • User-oriented
        • Versatile
        • Collaborative
        • Culturally-sensitive

        Learning Team Home Page

        Fast Track Model

        Careful evolutionary style of planning and training is not what is needed in the world of fast-breaking electronic developments

        Fast Track Model

        Dual challenge:
        • Integrate electronic library functions
        • Move quickly to learn about and take advantage of new developments

        Fast Track Model

        • Balance of structure with creative anarchy

        Fast Track Model

        • Creative pilot projects
        • Jump-start the pilot projects

        Fast Track Model

        • Nine proposals were funded
        • Amount of funding ranged from $398 to $10,900
        • Web creation projects

        Fast Track Model

        • Fast track training
        • Established training team

        Fast Track Model Training topics

        • Windows
        • Basic HTML
        • CGI scripts
        • Web navigation

        Fast Track Model

        • Jumps starts projects
        • Provides quick, as-needed training
        • Enables us to keep pace with and utilize fast changing technology
        • Creative risk taking

        Conclusion

        Start Up Model
        • Provided basic training on mechanics and Web navigation for library staff
        • Developed subject-based home page
        • Provided training on mechanics and subject-based Web navigation for faculty, students and staff

        Conclusion

        Integrative Model
        • Developed integrated training syllabus and handout
        • Modeled training for library staff
        • Provided integrated training on the Web, OPAC and online databases for students, faculty and staff

        Conclusion

        Peer Student Trainer Model
        • Developed training syllabus and handout
        • Tested by library staff
        • Trained students to teach Email
        • Taught by students for students

        Conclusion

        Key Contacts Model
        • Provided specialized training for key contact staff
        • Distributed technical support throughout the Library
        • Capitalized on staff expertise

        Conclusion

        Learning Team Model
        • Recognized need to constantly update, enhance or acquire skills
        • Conducted needs assessment
        • Provides ongoing training

        Conclusion

        Fast Track Model
        • Jump starts projects
        • Provides for quick, as-needed training
        • Enables us to keep pace with and utilize fast changing technology
        • Creative risk taking

        Elements of Success

        • Strong support from Library Administration
        • Partnerships with OAC
        • Priority given by campus to electronic initiatives

        Further Information

        Please contact us for further information:

        • ccford@uci.edu

        • ltanji@uci.edu

        Review presentation at

        • http://sun3.lib.uci.edu/~ltanji/pec.htm